Settings portal audit history
Keep a tight track of the changes made in your settings portal. We now keep a record of portal activity […] The post Settings portal audit history appeared first on WhosOn.
View ArticleIn-client charts
An extension of the in-client metrics summary. As well as your headline stats, view a more detailed chart of total […] The post In-client charts appeared first on WhosOn.
View ArticleDynamic window launching
Launch the inline chat window more responsively, from the click of any website icon, banner, or button of your choice. […] The post Dynamic window launching appeared first on WhosOn.
View ArticleGoogle Analytics feedback
Feed a thorough report of chat progress into Google Analytics. WhosOn sends data on what stage of the chat the […] The post Google Analytics feedback appeared first on WhosOn.
View ArticleVisitor language selection
An addition to the pre-chat survey that allows your visitors to select the language they wish to chat in. They […] The post Visitor language selection appeared first on WhosOn.
View ArticleCanned response automation
Now, if your agents start typing a message that matches an existing canned response, WhosOn will automatically suggest that response […] The post Canned response automation appeared first on WhosOn.
View ArticleSend broadcast message
Keep your agents in the loop with broadcast messages. Supervisors and admins can send a mass message to all logged-in […] The post Send broadcast message appeared first on WhosOn.
View ArticleAgent activity logs
A deep dive into each user’s daily chat activity, filtered in a handy calendar view. For each agent, see a […] The post Agent activity logs appeared first on WhosOn.
View ArticleThe iOS chat window now indicates a pending disconnection on idle
The iOS chat window now indicates a pending disconnection on idle The post The iOS chat window now indicates a pending disconnection on idle appeared first on WhosOn.
View ArticleThe welcome message is no longer hard-coded and can be changed
The welcome message is no longer hard-coded and can be changed The post The welcome message is no longer hard-coded and can be changed appeared first on WhosOn.
View ArticleThe “Powered by” image can now be converted to text
The “Powered by” image can now be converted to text The post The “Powered by” image can now be converted to text appeared first on WhosOn.
View ArticleUpdated site model to handle additional translation settings
Updated site model to handle additional translation settings The post Updated site model to handle additional translation settings appeared first on WhosOn.
View ArticleTranslation bug affecting the Filipino language
Translation bug affecting the Filipino language The post Translation bug affecting the Filipino language appeared first on WhosOn.
View ArticleFiltered agent search
Search for current logged-in agents by skill and department, as well as by username. See the numbers of active agents […] The post Filtered agent search appeared first on WhosOn.
View ArticleThe hide functionality for the inline tracking code is now standardised
The hide functionality for the inline tracking code is now standardised The post The hide functionality for the inline tracking code is now standardised appeared first on WhosOn.
View ArticleWork periods work to the exact time, rather than converting to an hour format
Work periods work to the exact time, rather than converting to an hour format The post Work periods work to the exact time, rather than converting to an hour format appeared first on WhosOn.
View ArticleAll users connected to the settings portal now receive a notification when a...
All users connected to the settings portal now receive a notification when a change is made The post All users connected to the settings portal now receive a notification when a change is made appeared...
View ArticleDefault new users can now edit local settings permission
Default new users can now edit local settings permission The post Default new users can now edit local settings permission appeared first on WhosOn.
View ArticleTranslation can now be forced within a chat window
Translation can now be forced within a chat window The post Translation can now be forced within a chat window appeared first on WhosOn.
View ArticleAdded chat classes to mobile layouts
Added chat classes to mobile layouts The post Added chat classes to mobile layouts appeared first on WhosOn.
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